Frequently Asked Questions

Customers have a free plan that allows them to post up to 3 recovery requests, receive and compare offers, and track trip status — at no charge. You only pay directly to the company whose service you choose. For more active users, there is a Pro plan (€14.99/month) with up to 25 listings with no expiration date, priority placement, 25 route subscriptions, more Live map and gas station views, and 5 active Marketplace listings.

Emergency Mode is a feature for urgent situations. When activated, Repatrack PRO automatically shares your GPS location with available companies in the area, who receive a priority notification. Suitable for road accidents or situations where you can't describe details — just press the button and wait for offers.

After accepting an offer, track trip status in real time — en route to pickup, arrived, loaded, in transit, at destination. At each status change, you receive a Push or Viber notification so you always know what's happening without having to call.

When a customer posts a recovery listing, companies receive a notification and send an offer with price and expected arrival time. The customer compares offers and accepts the most suitable one — then the trip begins and is tracked in real time. In addition to regular requests, companies can also create planned trips for pre-arranged transports with a specific date, platform, and driver.

Marketplace is a built-in market where companies and customers can post listings for sale of platforms (car carriers, vans, agricultural and construction machinery), spare parts, and equipment. Listings are visible to all users, and contact between buyer and seller is direct.

Yes — with the S Team, M Team, or XL Team plans you can add assistants (drivers) to your company. Each assistant manages a specific platform, sees requests and offers for it, and shares their GPS location in real time. As the owner, you see the entire team and all active trips from a single dashboard.

The free plan is suitable for starters — it provides access to requests in Bulgaria and basic features. Paid plans add: access to ALL listings in the EU and Bulgaria, ad removal, Push and Viber notifications on new requests, more active planned trips, automatic creation of return/shared trips after accepting an offer, and more Marketplace listings. Team plans also add assistant management, where not all platforms need to be from the same company.